System Details

Server Side Issue - Server Type

 FileNET CM (P8) FileNET Navigator FileNET IS FileNET CS IFN WINS IFN Winflow IFN DriveU

Client Side Issue - Client Module

 FileNET Desktop WINS Capture WINS Index WINS Query WINS Inbasket DriveU Client

Customer Details

Customer Name
Contact Name
Contact Phone No.

Case Type  SW Problem Upgrade Request Installation Request Training Request Other:

Case Severity

 Low Medium High

Environment

 Production Non Production

Case Description

In case type is SW Problem, please add the following details:
  • When did the problem begin
  • Were any changes made lately to the environment/clients
  • Is the problem reproducible? If so, send a detailed scenario.
  • Name of relevant server/Client/User
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